Frequently Asked Questions About Megasino

Find answers to common questions about Megasino, our online casino, sports betting, casino bonuses, KYC, responsible gambling and your player account.

What is Megasino?

Megasino is an online platform offering casino games and sports betting.

Players can access products including Slots, Live Casino, traditional table games, Crash Games, Virtual Sports and Sports Betting from a range of providers.

Megasino is operated by Karthala Ventures LTD.

Is Megasino a licensed online casino?

Yes. Megasino is operated by Karthala Ventures LTD and holds a gambling licence issued by the competent regulatory authority of the Autonomous Island of Anjouan.

Karthala Ventures LTD is registered under number 16098 and operates Megasino under licence number ALSI-202510014-FI1.

Further operator and licensing information is available in our Imprint and General Terms and Conditions.

How do I register at Megasino?

Click “Register” and follow the steps to create your player account.

You will be asked to provide certain personal information, contact details and account credentials.

Megasino may only be used by persons who are at least 18 years old and who have also reached the legal minimum gambling age applicable at their place of residence and play.

All information provided must be complete and truthful.

What casino games are available at Megasino?

Depending on current availability, Megasino may offer:

• Online Slots;

• Live Casino;

• Roulette;

• Blackjack;

• Baccarat;

• Poker;

• Crash Games;

• Game Shows;

• Virtual Sports;

• other casino games from various providers.

The current game selection is displayed directly on megasino.win.

What Live Casino games are available at Megasino?

Depending on the current selection, the Megasino Live Casino may offer various games with live dealers.

These may include Live Roulette, Live Blackjack, Baccarat, Poker variants and Live Game Shows.

The Live Casino section displays the games currently available.

Does Megasino offer sports betting?

Yes. In addition to casino games, Megasino offers Sports Betting.

Casino and Sports Betting can be accessed through the same Megasino player account.

The sports, leagues, markets and betting options currently available are displayed directly in the Sports Betting section.

Can I play at Megasino on my mobile phone?

Yes. Megasino can be accessed using compatible smartphones, tablets and desktop devices.

The platform is available through a modern web browser. Individual games and functions may vary depending on the device, browser or game provider.

For the most stable experience, we recommend using an up-to-date browser and a reliable internet connection.

What payment methods does Megasino support?

Megasino supports a range of payment methods depending on availability.

These may include:

• credit and debit cards;

• bank transfers;

• e-wallets;

• cryptocurrencies;

• other local or international payment methods.

The deposit and withdrawal methods actually available for your account are displayed directly in the payment section.

Availability may depend on your country, currency, account status and payment provider.

What is a Non-Sticky Bonus?

A Non-Sticky Bonus keeps real-money funds and bonus funds separate.

At Megasino, eligible real-money funds remain separate from the bonus balance. Withdrawing eligible real-money funds therefore does not automatically cancel or forfeit an active bonus.

Bonus funds themselves cannot be withdrawn until the conditions applicable to the relevant bonus have been fulfilled.

What is the difference between real money and bonus money?

Real money is the balance allocated to the player's real-money wallet and may be available for withdrawal in accordance with the applicable conditions.

Bonus money is held separately and is subject to the terms of the relevant promotion.

Bonus funds cannot be withdrawn while applicable wagering requirements or other promotional conditions remain outstanding.

What wagering requirements apply to casino bonuses?

Wagering requirements depend on the specific bonus or promotion.

Unless expressly stated otherwise in the relevant promotion, the wagering requirement applies only to the bonus amount and not additionally to the player's deposit.

Game weighting may also vary. Slots, Live Casino, table games, Crash Games and Sports Betting may contribute differently towards wagering requirements.

The applicable rules are set out in our Bonus Terms and the conditions of the relevant promotion.

Can I have a Casino Bonus and a Sports Betting Bonus at the same time?

Yes. One Casino Bonus and one Sports Betting Bonus may be active on the same Megasino player account at the same time.

Within the same bonus category, only one bonus may generally be active at a time unless the specific promotion expressly provides otherwise.

Further details are available in our Bonus Terms.

What does KYC mean at an online casino?

KYC means “Know Your Customer” and refers to the process of verifying a player's identity.

Megasino uses KYC and AML procedures to help verify account holders, prevent fraud and abuse, and comply with applicable regulatory requirements.

The documents required depend on the relevant process and any additional security or compliance requirements.

Further information is available in our KYC and AML Policy.

Why might Megasino request additional documents?

Additional documents may be required where identity, address, payment-method ownership or other relevant information needs to be verified.

Unusual transactions, security reviews or regulatory requirements may also result in additional verification.

A request for additional documentation does not by itself mean that misconduct has been established.

How can I protect my Megasino account?

Use a strong and unique password and never share your account credentials with another person.

When using a shared device, always log out completely after your session. You should also protect access to your email account and payment methods.

If you believe someone else may have access to your account, contact our 24/7 Customer Support team immediately.

What happens if there is a technical issue during a casino game?

An interrupted internet connection or display issue does not automatically mean that a game round is void.

The outcome is determined by the transaction and game records properly recorded by the relevant gaming system or game provider.

If you believe a technical problem resulted in an incorrect settlement, Customer Support can review the matter using the available game and transaction records.

Is Megasino suitable for beginners?

Megasino provides a range of casino games and sports betting products. Players should familiarise themselves with the rules of a game or betting market before participating.

Gambling should be treated as entertainment and should not be considered a way to generate regular income.

Only gamble with money you can afford to lose.

How does self-exclusion work at Megasino?

If you need an extended break from gambling, you can submit a self-exclusion request directly through your player menu.

The request is processed within a maximum of 24 hours. Once activated, the affected account cannot be used for further gambling during the exclusion period.

The minimum self-exclusion period is six months.

During an active self-exclusion, you will not receive direct promotional or bonus marketing.

A 7-day cooling-off period is also available.

Where can I get help for problem gambling?

Information about player protection, self-exclusion and independent support services is available on our Responsible Gambling page.

This includes information about independent organisations such as Gamblers Anonymous, Gambling Therapy and GamCare.

If you feel that you are losing control over your gambling, we recommend stopping gambling and seeking support.

How can I contact Megasino Customer Support?

Megasino Customer Support is available 24/7.

You can use the Live Support function available on the website.

Our Support team can assist with questions relating to your account, payments, verification, bonuses, technical issues and responsible gambling.

What can I do if I disagree with a Megasino decision?

Please contact Customer Support first so that your concern can be reviewed.

Formal complaints and further escalation options are governed by our Complaints & ADR Policy.

That policy explains our internal complaint procedure and the available options for independent dispute resolution.

Where can I find the full Megasino terms and policies?

These FAQs are intended as a quick reference.

Full and binding information is available in particular in:

• the General Terms and Conditions;

• the Bonus Terms;

• the KYC and AML Policy;

• the Privacy Policy;

• the Cookie Policy;

• the Responsible Gambling Policy;

• the Self-Exclusion Policy;

• the Complaints & ADR Policy;

• the specific terms of the relevant promotion.

Where there is any discrepancy or ambiguity, the applicable full terms will govern. The English version of the General Terms and Conditions and Bonus Terms is the governing language version.