Responsible gaming

Megasino.win offers an excellent and entertaining gaming experience while recognizing our responsibility to prevent problematic gambling behavior. We recommend that all players observe the following guidelines and gamble responsibly:

• Play for entertainment, not to make money.
• Don't chase losses.
• Set limits for yourself.
• Don't let gambling interfere with your daily responsibilities.
• Never gamble if you cannot cover losses.
• Take breaks.

Please review the following questions. If you answer "YES" to the majority of them, we recommend that you take steps to prevent gambling from negatively impacting your life:

• Does gambling affect your work?
• Has gambling led to arguments with family/friends?
• Do you always come back to recoup your losses?
• Did you borrow money to gamble with?
• Do you see gambling as a source of income?
• Do you find it difficult to limit your gambling behavior?

What Can You Do?

If you feel that you are losing control of your gambling or are concerned about your gambling behaviour, we recommend taking a break from gambling and seeking support.

Independent organisations provide confidential information, advice and support for people experiencing gambling-related problems, as well as for their families and loved ones. These include:

• Gamblers Anonymous – peer support and self-help for people experiencing gambling problems.

• Gambling Therapy – international support and advice for people affected by problem gambling.

• GamCare – information and support relating to problem gambling.

Available services may vary depending on your country or region. If there is an immediate risk to your health or safety, please contact the appropriate local emergency or healthcare services.

How We Can Help

If you are concerned about your gambling behaviour or need an extended break from gambling, Megasino provides several options to help you manage your play.

A self-exclusion request can be submitted directly through the player menu. Once submitted, the request is forwarded to our team and processed within a maximum of 24 hours. Once activated, the player account will be restricted from further gambling for a minimum period of 6 months.

During an active self-exclusion, Megasino will not send promotional material to the affected player.

Alternatively, a 7-day cooling-off period is available.

If you need assistance setting up a self-exclusion or cooling-off period, you can contact our 24/7 Customer Support at any time.

You can also contact our 24/7 Customer Support team to set a weekly deposit limit on your player account. The selected limit restricts the amount you can deposit during the applicable weekly period.

A self-exclusion with Megasino applies only to your Megasino player account. If you hold accounts with other gambling operators, we recommend reviewing and using the self-exclusion options available with those operators as well.

Underage Gambling

Megasino may only be used by persons who are at least 18 years old and who have reached the legal minimum gambling age applicable at their place of residence and play.

Players are responsible for complying with the applicable legal age restrictions and for providing truthful information regarding their age and identity when creating an account.

We also recommend that parents and guardians:

• Protect computers, mobile phones and tablets with a password or appropriate access controls.

• Do not leave devices unattended while logged into your Megasino account.

• Keep login credentials, payment information and credit cards out of the reach of minors.

• Do not save passwords on devices shared with minors.

• Where appropriate, use suitable parental-control or filtering software to restrict minors' access to gambling websites.