KYC and AML Policy

Karthala Ventures LTD operates megasino.win and is committed to preventing money laundering, terrorist financing, fraud and other abusive or unlawful activities.

To meet our regulatory obligations and protect our players, we apply risk-based identity verification, customer due diligence and transaction monitoring procedures.

1. Identity Verification (KYC)

KYC (“Know Your Customer”) is used to verify a player's identity and to ensure that player accounts and payment services are being used by the authorised individual.

Identity verification is required for every withdrawal.

As part of the verification process, we may request information including:

• full name;

• date of birth;

• residential address;

• contact details;

• a valid government-issued identity document;

• additional information or documentation where required for verification or compliance purposes.

All information and documents provided must be complete, current and accurate.

2. Documents Required for Withdrawals

For withdrawals below 2,000 Euro, a valid government-issued identity document is generally required.

Accepted documents may include:

• passport;

• national identity card;

• driving licence where suitable as an official identity document.

For withdrawals of 2,000 Euro or more, additional proof of the player's current residential address is required.

Acceptable proof of address may include:

• bank statement;

• utility bill;

• official government correspondence;

• official residence registration or an equivalent official document.

Proof of address should generally be no more than three (3) months old.

Additional documentation may be requested depending on the player's risk profile, transaction activity or applicable regulatory requirements.

3. Verification Processing Times

KYC verification and withdrawal review may be carried out in parallel.

Under normal circumstances, review and approval are completed within 1–2 hours, provided that all required information and documents have been submitted completely and correctly.

Verification and withdrawal reviews are processed 24 hours a day, including nights, weekends and public holidays.

Additional security, fraud prevention, AML or compliance checks may result in longer processing times.

Where a player is requested to provide additional documentation, it must be submitted within the applicable deadline communicated to the player. Where required documentation remains outstanding, withdrawal processing may be temporarily suspended until verification has been completed in accordance with the General Terms and Conditions.

4. Customer Due Diligence

Megasino conducts appropriate customer due diligence on a risk-based basis.

Factors that may be considered include:

• the player's identity and verification status;

• the source and nature of payments;

• transaction patterns;

• use of the player account;

• geographical or other regulatory risk factors;

• potential indicators of fraud, money laundering or other prohibited activity.

The extent of any review will depend on the relevant risk and applicable regulatory requirements.

5. Enhanced Verification

In certain circumstances, enhanced verification may be required.

Megasino may request additional evidence relating to identity, residential address, payment methods, source of funds or source of wealth where required due to transaction levels, risk profile, unusual activity or regulatory requirements.

An additional review does not by itself mean that misconduct by the player is suspected or has been established.

Individual transactions or withdrawals may be temporarily held until any required review has been completed.

6. Payment Methods and Account Ownership

Deposits and withdrawals should generally be made using payment methods that can be linked to the verified account holder.

Megasino may request evidence confirming ownership of a payment method.

The use of payment instruments or methods belonging to another person may require additional verification and may be restricted or rejected where necessary to prevent fraud, money laundering or other abusive activity.

7. Transaction Monitoring

Megasino monitors transactions and account activity on a risk-based basis in order to identify unusual or potentially suspicious activity.

This may include consideration of deposits, withdrawals, gaming activity, payment methods and other relevant account movements.

A transaction may be subject to additional review where it differs from the player's usual activity or presents other relevant risk indicators.

8. Suspicious Activity

Where Megasino has reasonable grounds to believe that an account or transaction may be connected with money laundering, terrorist financing, fraud or another prohibited activity, additional checks may be carried out and appropriate measures may be taken.

Where legally or regulatorily required, relevant information may be provided to the appropriate competent authorities or bodies.

Megasino may be legally required to keep certain investigations or reports confidential and may therefore be unable to provide the affected player with further information about them.

9. Prohibited Use of Player Accounts

Player accounts must not be used to conduct or disguise financial transactions that have no legitimate connection with the use of Megasino's gambling services.

Activity suggesting that a player account is primarily being used to transfer, route, disguise or convert funds may be investigated or restricted.

Depositing and immediately withdrawing funds without reasonable gaming activity may be subject to additional review.

Separately, ordinary deposits remain subject to any minimum wagering requirement before withdrawal set out in the General Terms and Conditions.

10. Accuracy of Information

Players must provide complete and truthful information when registering, completing verification and using their accounts.

Changes to material personal information may require renewed or additional verification.

Forged, altered or knowingly false documents or information may result in account restrictions, rejection of transactions or other measures in accordance with the General Terms and Conditions and applicable regulatory requirements.

11. Data Protection and Record Keeping

Personal data and verification records are processed only for legitimate operational, security, regulatory and legal purposes.

Access to such information is restricted to appropriately authorised persons and service providers.

KYC, transaction and compliance records are retained for as long as required under applicable legal and regulatory requirements.

Further information regarding the processing of personal data is available in our Privacy Policy.

12. AML Compliance

Karthala Ventures LTD maintains internal procedures designed to prevent and detect money laundering and terrorist financing.

These include, in particular:

• risk-based customer due diligence;

• identity and document verification;

• monitoring of relevant transactions;

• review of suspicious activity;

• appropriate documentation and record keeping;

• internal escalation and reporting procedures;

• training of relevant employees;

• ongoing review and development of internal compliance procedures.

Responsibility for AML and compliance oversight is assigned within the company in accordance with applicable regulatory requirements.

13. Cooperation With Authorities

Karthala Ventures LTD cooperates with competent regulatory, law-enforcement and other authorised authorities in accordance with its legal and regulatory obligations.

Information is disclosed only where an appropriate legal or regulatory basis exists.

14. Changes to This Policy

This KYC and AML Policy may be updated where legal or regulatory requirements, risk assessments, technical processes or operational procedures change.

Material updates will be published in an appropriate manner on megasino.win.

15. Contact

If you have questions regarding identity verification or requested verification documents, you may contact Megasino Customer Support at any time.

Our Customer Support team is available 24/7.