Player Self-Exclusion Policy

This Policy describes the measures implemented by Karthala Ventures LTD, as operator of megasino.win, to protect players who wish to restrict or stop their gambling activity.

Megasino is committed to responsible gambling. Gambling should be a form of entertainment. We recognise, however, that gambling may become problematic for some individuals. Players who require an extended break or feel that they are no longer able to adequately control their gambling can therefore request self-exclusion.

1. What Is Self-Exclusion?

Self-exclusion is a protective measure that allows a player to request that their Megasino player account be restricted from further gambling.

Once self-exclusion has been activated, the affected player account cannot be used for further gambling during the applicable exclusion period.

2. How Can Self-Exclusion Be Requested?

A self-exclusion request can be submitted directly through the relevant function in the player menu.

Alternatively, the player may contact our Customer Support team and expressly request self-exclusion.

Once received, the request will be forwarded to the responsible team and processed within a maximum of 24 hours.

Once self-exclusion has been activated, the player account will be restricted from further gambling.

If you have difficulty locating or using the self-exclusion function, our Customer Support team is available 24/7.

3. Duration of Self-Exclusion

The minimum self-exclusion period is six (6) months.

During an active self-exclusion period, the player cannot use the restricted account to participate in gambling at Megasino.

An active self-exclusion will not be removed before the end of the applicable exclusion period solely at the player's request.

4. Marketing During Self-Exclusion

During an active self-exclusion period, Megasino will not send direct promotional or bonus marketing to the affected player.

The relevant marketing settings will be adjusted as part of the processing of the self-exclusion request.

5. Existing Real-Money Balance

Self-exclusion does not result in the forfeiture of legitimately held real-money funds.

Any existing withdrawable real-money balance may be withdrawn subject to the applicable identity, verification, security and withdrawal requirements.

Required checks may continue after self-exclusion has been activated where necessary to securely process the remaining balance or satisfy applicable compliance requirements.

6. Bonuses During Self-Exclusion

Once self-exclusion has been activated, the account may no longer be used to participate in bonus or promotional offers.

The treatment of any bonus active at the time of self-exclusion is subject to the applicable Bonus Terms and responsible gambling requirements. Self-exclusion does not, however, affect the player's entitlement to legitimately held and withdrawable real-money funds.

7. Attempts to Circumvent Self-Exclusion

Players requesting self-exclusion are asked to provide complete and accurate identifying information so that Megasino can properly apply the protective measure.

Megasino will take reasonable measures to enforce an active self-exclusion and prevent the affected player from accessing gambling through the restricted account.

During an active self-exclusion, the player must not attempt to circumvent the restriction through false or misleading information, the use of another account or other circumvention measures.

8. Accounts With Other Gambling Operators

Self-exclusion from Megasino applies to the relevant Megasino player account and does not automatically constitute an operator-wide or cross-operator exclusion.

If you hold accounts with other gambling operators and wish to stop gambling entirely, we recommend using the self-exclusion options available with those operators as well.

9. Further Support

If you feel that you are losing control over your gambling, we recommend that you stop gambling and seek independent support.

Organisations such as Gamblers Anonymous, Gambling Therapy and GamCare provide information and support for people experiencing gambling-related problems and their families. Available services may vary depending on your country or region.

If there is an immediate risk to your health or safety, please contact the appropriate local emergency or healthcare services.

10. Staff Training and Responsibility

Employees responsible for handling self-exclusion requests or responsible gambling matters are informed of the applicable internal procedures and receive appropriate training.

Megasino regularly reviews its responsible gambling procedures and may update them to appropriately reflect player-protection measures, operational processes and applicable regulatory requirements.

11. Contact

Questions regarding self-exclusion or responsible gambling measures may be directed to Megasino Customer Support at any time.

Our Customer Support team is available 24/7.